Reference

viral88 Legal terms for your account and data

Our Legal page explains how viral88 handles account access, payment records, cookies and requests to change personal data.

Account termsData handlingWallet recordsLocal-law access

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Legal terms for DANA and QRIS use

viral88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal terms describe the conditions attached to opening, using and closing your account, including identity details supplied during phone verification and records created when you select DANA, OVO, GoPay or QRIS. They also explain how we may pause an account check when payment ownership or

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account details need clarification. Access depends on local law, and some services may not be available in every Indonesian location. If you use bank transfer or a virtual account, keep the payment reference until the wallet status is settled. The terms also set out how notices
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reach you, how changes are published, and which rules apply when you ask us to correct, restrict or remove account data. Read the full wording before opening an account, and contact our account help route if a clause is unclear.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST HELP CLEARLY

How to raise a Legal request

A clear request helps us identify the right Legal record without repeated messages. Start from your signed-in account help route and include the email or phone number attached to the account, the…

Account access request Tell us whether your request concerns phone verification, an account pause or a clause in the Legal terms. Use the account contact route so we can match the request safely.

Wallet record question For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, include the transaction reference and date. Do not send a wallet PIN or full password with your request.

Data change request Ask us to correct or remove a specific account detail and explain why. We may ask for an account check before changing records linked to your access or payment history.

DATA HANDLING DETAILS

How we handle Legal records

Legal handling is tied to practical account events rather than vague promises. We record the details needed for phone verification, wallet matching, payment status checks and requests made through the account contact…

Account data

We use the account details you submit to support phone verification, match account ownership and respond to Legal requests. Keep your registered contact details current so notices reach the right account.

Payment records

A DANA, OVO, GoPay or QRIS reference may be retained to check wallet status and resolve a disputed payment. Bank transfer and virtual account records can require the same matching step.

Cookies

Cookies can remember session settings and help connect your browser activity with the account area. Our Legal terms explain their purpose, while your browser settings provide local controls.

Account security

Phone verification helps us distinguish an account holder from an unauthorised sign-in attempt. Never share your password, wallet PIN or verification code when asking about Legal matters.

Record retention

We keep account and payment records only according to the purposes and periods described in our Legal terms. A removal request may be limited where a record is needed for an open case.

Change requests

Use the account contact route to request correction, access or removal of personal data. Include the affected detail, and we may verify account ownership before applying a change.

Legal answers before you open an account

These Legal answers cover the questions we expect you to ask before creating an account with viral88. Read the full terms for wording that applies to your situation, especially where access depends on local law or where a payment record needs checking.

It covers account opening, phone verification, data handling, cookies, payment records, account changes and contact requests. The Legal terms also explain when access depends on local law.

Eligibility depends on local law and may differ by location. Check the Legal terms before opening an account; do not proceed if the service is not permitted where you are.

Phone verification links account access to the contact detail you provide and helps us investigate an access dispute. It can also be required before we change sensitive account records.

The Legal terms explain how wallet references and payment status details are used to match transactions and resolve questions. We do not need your wallet PIN or full password for that request.

Yes. Send a correction request through the account contact route, identify the detail that is wrong and provide the reason. We may verify ownership before changing the record.

Use the account contact route and specify which personal data you want removed. Some records may need to remain for an open payment case or another purpose stated in the Legal terms.

Ask through the signed-in account help route and quote the clause or topic, such as cookies, retention or wallet records. Include your registered contact detail so we can locate the correct account.

viral88 Legal terms for your account and data

How to raise a Legal request

How we handle Legal records

Account data

Payment records

Cookies

Account security

Record retention

Change requests

Legal answers before you open an account

01 What does the viral88 Legal page cover?

02 Is viral88 access available everywhere in Indonesia?

03 Why does Legal mention phone verification?

04 How does Legal treat DANA, OVO, GoPay and QRIS data?

05 Can I ask viral88 to correct my account data?

06 How do I request removal of my Legal records?

07 Where can I ask about a Legal clause?

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